Frequently Asked Question
If you’re new to Dropify or looking to replatform your business, this guide will help you learn more about the platform and its features.
Getting Started with Dropify
What is Dropify, and how does it work?
Dropify is a user-friendly eCommerce platform that allows you to create online stores or landing pages without any coding skills. You can customize your store using drag-and-drop tools, pre-designed templates, and powerful integrations.
Can I try Dropify for free?
Yes! We offer a free "Pay As You Grow" plan so you can explore the platform and start your eCommerce journey at no cost.
Do I need any technical skills to use Dropify?
Not at all! Dropify is designed for everyone, whether you're a beginner or a tech-savvy entrepreneur. Simply drag, drop, and launch your store.
How do I start using Dropify?
Simply sign up, choose a plan, and begin creating your store. Our onboarding process will guide you through every step.
How quickly can I start selling with Dropify?
You can start selling within minutes. Dropify’s intuitive tools and templates let you launch your store effortlessly.
Store Creation and Features
What is the Drag-and-Drop Builder?
Our Drag-and-Drop Builder allows you to design pages by simply dragging and arranging elements—no coding required.
Can I use my own domain for my store?
Absolutely! You can connect your custom domain to your Dropify store for a professional look.
How many products can I add to my store?
With Dropify, you can add unlimited products on all plans, ensuring your store grows with your business.
Is my store mobile-friendly?
Yes! All stores created on Dropify are fully responsive and optimized for mobile devices.
Do you offer pre-built templates?
Yes! We provide a variety of professionally designed templates for different industries and products.
Payment and Checkout
Can you help me design my store?
Yes, we offer a "Design on Demand" service where our team can create a custom landing page or design for your product.
What payment gateways can I use with Dropify?
Dropify integrates with popular gateways like PayPal, Strabl, Stripe, CMI, and more to provide your customers with multiple payment options.
Does Dropify support cash on delivery (COD)?
Yes, Dropify supports COD as a payment option, giving your customers more flexibility and trust when purchasing.
Can I accept prepaid payments?
Absolutely. Dropify integrates with multiple payment gateways for secure prepaid transactions.
Can customers use multiple payment methods?
Yes, Dropify supports various payment options, ensuring your customers can choose what works best for them.
What is the difference between cash on delivery and prepaid transactions?
Cash on delivery allows customers to pay when they receive the product, while prepaid transactions are paid in advance using a credit card, PayPal, or other payment methods.
Are transaction fees different for COD and prepaid payments?
Yes, transaction fees may vary depending on your plan and the payment method. For example, COD fees may be slightly higher due to logistics handling.
Product and Inventory Management
Can I sell both physical and digital products with Dropify?
Yes, Dropify supports both physical and digital products. You can easily set up your store to deliver physical goods or offer downloadable items like eBooks, courses, or software.
How are digital products delivered to customers?
Once a customer completes their purchase, Dropify automatically delivers the digital product via email or a secure download link.
Can I set up licensing or usage restrictions for digital products?
Yes, you can add restrictions like download limits, expiration dates, or licensing terms for your digital products.
Is there a limit to the size of digital files I can sell?
Dropify allows you to upload and sell large digital files, but storage limits may depend on your selected plan.
Can I sell subscriptions or services?
Yes, you can set up subscription-based products or services, giving you flexibility to cater to different business models.
Shipping and Delivery
Do you offer shipping solutions?
Yes, we connect you with trusted shipping partners and provide real-time shipping integrations.
How does Dropify handle international shipping?
With built-in integrations to global shipping partners, Dropify enables you to ship worldwide. You can also configure multi-currency and language settings for a seamless experience.
Can I offer free shipping to my customers?
Yes, Dropify allows you to customize shipping options, including offering free shipping based on conditions like cart value or location.
Can I offer local delivery or in-store pickup?
Yes, Dropify lets you offer flexible delivery methods, including local delivery, in-store pickup, or courier shipping.
Plans and Pricing
Are there any hidden fees in your pricing?
No, our pricing is transparent. Each plan clearly states its features, transaction fees, and benefits, so there are no surprises.
Can I change my plan later?
Yes, you can upgrade or downgrade your plan at any time based on your business needs.
What payment methods are accepted for Dropify subscriptions?
We accept credit/debit cards and other popular payment methods.
Support and Security
What support options do you provide?
Our team is available 24/7 through live chat, email, and phone support to assist you with any issues.
Is my data secure on Dropify?
Yes, we prioritize security. All stores have separate, encrypted databases to protect your data and ensure reliability.
Still have questions or need assistance?
If your question isn’t answered here, feel free to reach out. Our team is ready to help you find the answers you need.
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