Refund Policy

Money-Back Guarantee

We offer a full money-back guarantee for all subscriptions made on the Dropify platform. If you are not satisfied with the service you purchased from us, you can request a refund with no questions asked. You are entitled to a full refund within 14 days from the date of purchase.

Refund Eligibility

• After the 14-day grace period, you will no longer be eligible for a refund.
• We encourage our customers to try our services during the first two weeks after purchase to ensure they meet their needs.
• If you are not completely satisfied with our service during this time, you can request a refund.
• Note: If you have taken advantage of any of our video advertising offers, you will not be eligible for a refund.

Subscription Cancellation and Auto-Renewal

We offer users the option to manage their subscription preferences, including disabling the auto-renewal of their subscriptions. It is the user's responsibility to manage these settings to avoid unwanted charges.

• If auto-renewal is not disabled, the subscription will automatically renew at the end of the billing period.
• No refund will be issued for payments made after auto-renewal.
• To cancel or disable auto-renewal, please follow the instructions in your account settings or contact customer support.

Refund Amount

If you are eligible for a refund, it will be processed as soon as possible. Please note the following:

• Refunds will reflect the discounted price paid if you received a discount.
• Payment gateway fees may be deducted from the refund amount.

Refund Exceptions

Dropify reserves the right to refuse refund requests under certain circumstances, including:

• If we determine, at our sole discretion, that a customer is abusing the refund policy.
• If the customer requests multiple refunds within a short period.
• If the customer uses our services in a manner that violates our terms and conditions.

Non-Refundable Services

Some services or products offered on the Dropify platform may be non-refundable. These non-refundable services will be clearly indicated in their descriptions.

• No refund will be issued for non-refundable services, even within the 14-day grace period.

Account Termination

• If a customer violates our terms and conditions, Dropify reserves the right to terminate the account without issuing refunds.
• Accounts terminated due to non-payment or other violations of terms will not be eligible for refunds.

Currency Conversion

All refunds will be processed in the same currency as the original purchase. Any currency conversion fees or fluctuations in exchange rates are the customer's responsibility and will not be covered by Dropify.

Changes to the Refund Policy

Dropify reserves the right to modify or update this refund policy at any time without prior notice. Customers are encouraged to review this policy periodically to stay informed of any changes.

Refund Process

To request a refund, please contact our customer support team at [email protected] or use the contact form on our website. Provide your order number and the reason for the refund request.

Please allow up to 7 business days for the refund to be processed and reflected in your account. Refunds will be issued to the original payment method used.

Questions or Concerns

If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team. We are here to help and ensure your satisfaction with our services.