Refund Policy | Dropify

Thank you for subscribing to our services on the Dropify platform.

We at Dropify are committed to ensuring customer satisfaction and offer a comprehensive refund policy for all subscriptions made on our platform. We want our customers to feel confident and secure when making a purchase on our platform, and we strive to make the refund process as easy and straightforward as possible.

Money-Back Guarantee

We offer a full money-back guarantee for all subscriptions made on the Dropify platform. If you are not satisfied with the service you purchased from us, you can request a refund without any queries. You are entitled to a full refund within 14 days of the purchase date.

Refund Eligibility

After the 14-day grace period, you will no longer be entitled to a refund. We encourage our customers to try our services during the initial two weeks after purchase to ensure that it meets their requirements. However, if you are not completely satisfied with our service within this time frame, you may request a refund.

Please note that if you have availed yourself of any of our advertising video offers, you will not be eligible for a refund.

Subscription Cancellation and Auto-Renewal

We provide our users with the option to manage their subscription preferences, including the ability to turn off auto-renewal for their subscriptions. It is the user's responsibility to manage their subscription settings and ensure that they are up to date.

If a user chooses not to turn off auto-renewal for their subscription, the subscription will automatically renew at the end of the billing period. In such cases, we will not issue any refunds for payments made after the auto-renewal has occurred. Users are encouraged to review and manage their subscription preferences in a timely manner to avoid unwanted charges.

To cancel a subscription or disable auto-renewal, please follow the instructions provided in the account settings section of the Dropify platform or contact our customer support team for assistance.

Refund Amount

If you are eligible for a refund, we will process it as soon as possible. Please note that if you have received a discount on the service you purchased, the refunded amount will reflect the discounted price paid by the customer. Additionally, if a refund is issued, payment gateway fees may be deducted from the refund amount.

Refund Exceptions

We reserve the right to refuse a refund request if we determine, at our sole discretion, that the customer is abusing our refund policy or attempting to take advantage of our services. This may include, but is not limited to, situations where a customer is requesting multiple refunds within a short period of time or using our services in a manner that violates our terms and conditions.

Non-Refundable Services

Please note that some services or products offered on the Dropify platform may be non-refundable. These non-refundable services will be clearly marked in the description, and customers are encouraged to read the descriptions carefully before making a purchase. No refunds will be granted for non-refundable services, even within the 14-day grace period.

Account Termination

If a customer is found to have violated our terms and conditions, we reserve the right to terminate the customer's account without any refunds. Additionally, if a customer's account is terminated due to non-payment or other breaches of our terms, no refunds will be issued.

Currency Conversion

Please note that all refunds will be processed in the same currency as the original purchase. Any currency conversion fees or fluctuations in exchange rates are the responsibility of the customer and will not be covered by Dropify.

Changes to the Refund Policy

Dropify reserves the right to modify or update this refund policy at any time without prior notice. It is the customer's responsibility to review the refund policy periodically to stay informed of any changes.

By purchasing a subscription or service on the Dropify platform, you acknowledge and agree to the terms outlined in this refund policy. If you do not agree with these terms, please refrain from using our platform and services.

Refund Process

To request a refund, please contact our customer support team via at [email protected] or our contact page. You will need to provide your order number and the reason for the refund request. Our team will review your request and respond to you as soon as possible.

Please allow up to 7 business days for the refund to be processed and reflected in your account. The refund will be issued to the original payment method used to make the purchase.

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team. We are always here to help and ensure your satisfaction with our services.