Dropify
Privacy

Data Deletion Request

At Dropify, we respect your privacy and give you full control over your data. If you'd like to request the deletion of your data associated with our platform, you can do so using any of the methods below.

What data we store

When you create a Dropify account and store, we may store the following:

Account & Identity Data

  • Your name, email address

Store & Business Data

  • Store name, subdomain, and custom domain(s)
  • Business legal name, address, phone, and business email
  • Timezone, currency, and language preferences
  • Subscription plan, billing period, and payment history
  • Invoices and financial transaction records
  • Affiliate program enrollment and payout history
  • Rewards/coins balance and transaction history

Store Content & Operational Data

  • Products, variants, pricing, and media
  • Orders and order details including customer contact information
  • Customer profiles (name, email, phone, address ...)
  • Abandoned checkouts and session/visitor analytics
  • Shipping zones, rates, and fulfillment records
  • Coupons, discounts, and promotional data
  • Blog posts, landing pages, and custom themes

Third-Party Integration Credentials

  • Shipping and fulfillment provider API keys
  • Advertising pixel configurations (Meta, TikTok, Snapchat, Google, Pinterest)
  • Email/SMS marketing credentials (Klaviyo, Mailchimp, Twilio, etc.)
  • Google Merchant Center and Google Sheets tokens
  • WhatsApp Business account details and conversation data
  • Any other connected app credentials stored on your behalf

How to request deletion

Send an email to support@dropify.shop with the subject line "Data Deletion Request" and include the following:

  • Your Dropify account email
  • Your store subdomain (e.g. mystore.dropify.com)
  • Whether you want a full account and store deletion or only specific data removed
  • Any specific third-party integrations you want disconnected and their associated data deleted

What happens next

  1. We will confirm receipt of your request within 48 hours.
  2. We will verify your identity before processing the deletion.
  3. Your data will be permanently deleted within 30 days of confirmation.
  4. You will receive a final email confirming the deletion is complete.
  5. For connected third-party services (payment gateways, shipping providers, etc.), we will revoke access and remove stored credentials — however, you may also need to independently revoke access within those platforms.

Important notes

  • Data deletion is permanent and cannot be undone.
  • Deleting your account will permanently close your store and disconnect all connected apps and integrations.
  • All customer data, orders, and products stored in your store database will be permanently deleted.
  • Active automations, workflows, and agents will stop working immediately.
  • We may retain certain data as required by law or for legitimate business purposes (e.g. billing records, invoices), as outlined in our Privacy Policy.
  • Some data shared with third-party integrations may need to be deleted directly from those platforms.

Contact us

If you have questions about your data or the deletion process, reach out at support@dropify.shop.